This Privacy Policy explains how Farista App collects, uses, maintains, and protects any information that you provide when you use our applications and services. This policy applies to:
Farista Customer Application (for placing orders and deliveries)
Farista Delivery Partner / Delivery Man Application (for delivery operations)
Farista is committed to ensuring that your privacy is protected. If we ask you to provide certain information by which you can be identified while using our applications, you can be assured that it will only be used in accordance with this Privacy Policy.
Farista may update this policy from time to time. You are advised to check this page periodically to ensure that you are happy with any changes.
Effective Date: 30-04-2024
We may collect the following information from users of the Farista Customer App and Farista Delivery Partner App:
Name
Contact information, including phone number and email address
Address details for pickup and delivery
Demographic information such as postcode, preferences, and interests
Location data (for delivery and order tracking purposes)
Basic device and app usage information (for performance and security)
We collect and use this information to understand your needs and to provide you with a better and more efficient service, including but not limited to:
Processing and delivering orders to your home or office
Assigning, managing, and tracking deliveries through delivery partners
Internal record keeping and operational management
Improving our products, services, and application performance
Communicating important updates, service-related messages, and support responses
Sending promotional emails, offers, or information that may be of interest to you (only if you have provided consent)
Conducting market research to improve user experience
Customizing the application according to your preferences
We may contact you via email, phone, or other communication methods for the above purposes.
If you use the Farista Delivery Partner / Delivery Man Application, we may additionally collect and use information such as:
Identity and contact details for verification
Location data to enable order assignment, navigation, and delivery tracking
Delivery history and performance-related data
Communication data between customers, delivery partners, and Farista support
This information is used strictly for:
Managing delivery operations
Ensuring accurate, timely, and secure deliveries
Preventing fraud and maintaining platform safety
Providing support and resolving disputes
Delivery partner information is kept confidential and is not shared with third parties except where necessary for service delivery or required by law.
We are committed to ensuring that your information is secure. To prevent unauthorized access or disclosure, we have implemented suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file that asks permission to be placed on your device. Once you agree, the cookie helps analyze application traffic or lets us know when you visit particular features.
Cookies help us:
Understand how users interact with the application
Improve app performance and user experience
Customize features based on user preferences
We use this information only for statistical analysis purposes, after which the data is removed from the system. Cookies do not give us access to your device or personal information beyond what you choose to share.
You can choose to accept or decline cookies. Most devices automatically accept cookies, but you can modify your settings to decline them if you prefer. This may prevent you from taking full advantage of the application.
You may choose to restrict the collection or use of your personal information in the following ways:
When filling out forms in the app, look for options that allow you to opt out of direct marketing
If you have previously agreed to receive promotional communications, you may change your preference at any time by writing to or emailing us at support@farista.online
We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. With your consent, we may send promotional information about third parties that we believe may be of interest to you.
You may request details of the personal information that we hold about you. If you would like a copy of this information, please contact us at:
Email: support@farista.online
If you believe that any information we are holding about you is incorrect or incomplete, please contact us as soon as possible. We will promptly correct any information found to be inaccurate.
If you have any questions or concerns about this Privacy Policy, the use of your data, or our applications, please contact us at:
