Refund Policy

Any Capitalized terms used but not defined herein shall have the meaning assigned to them under the Terms of Use which govern your use of our website https://www.farista.online (the "Website) and our Farista application for mobile and handheld devices (the "App"). The Website and the App are jointly referred to as the "Platform".

Refunds

Buyer may be entitled to a refund for prepaid Orders. Farista retains the right to retain the penalty payable by the Buyer in Section 1(2) from the amount refundable to him/her. The Buyer shall also be entitled to a refund of proportionate value in the event packaging of an item in an Order or the complete Order, is either tampered or damaged and the Buyer refuses to accept at the time of delivery for the said reason;

Buyer may be entitled to a refund upto 100% of the Order value if PDP fails to deliver the Order due to a cause attributable to either PDP or Farista, however such refunds will be assessed on a case to case basis by Farista.

Our decision on refunds shall be final and binding.

All refund amounts shall be credited to Buyer's account as may be stipulated as per the payment mechanism of Buyer's choice, the estimated timelines are detailed as below, in case Buyer don't choose to credit it to Buyer's wallet with his/her Farista Account;
Process

Order Edit/ Cancelation/ Compensation/ Payment Failure 

Net Banking:- 5-7 Business Days

Debit/ Credit Cards:- 5-7 Business Days

UPI :- 2 Hours

Wallets -Paytm/Mobikwik/Freecharge:- 2 Hours 

In case of payment at the time of delivery, Buyer will not be required to pay for:

Orders where packaging is either

tampered or damaged at the time of delivery; Wrong Order being delivered; or Items missing from Buyer's Order at the time of delivery.

Provided the same is communicated to Farista Customer Care through the Platform before the Order is marked delivered.

Specific Terms with respect to Use of Platform for purchase of alcoholic beverages